t299 Privacy Policy — Your Information Is Our Responsibility

t299 ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. When you register, log in, or use any service on our website t299.cam, we collect certain personal information. This privacy policy will inform you about what types of information we collect, how we use it, and what steps we take to protect your information.

This privacy policy applies to all t299 services — cricket betting, live casino, slot games, fishing games, e-sports — and all support channels. Please read this policy carefully before using our services.

A Registration and Identity Information

When you open an account with t299, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification)
• Mobile number
• Password (stored in encrypted form)

B Identity Verification (KYC) Information

To ensure responsible gaming and financial security, we may carry out KYC verification in certain cases:

• National ID card (NID) or passport copy
• Proof of residence
• Proof of ownership of payment method (bKash, Nagad, or Rocket)

This information is used only for identity verification and fraud prevention purposes.

C Financial Transaction Information

To process and secure your deposits and withdrawals, we collect:

• Payment method details (bKash, Nagad, or Rocket number)
• Transaction history, amounts, and dates
• Deposit and withdrawal information

Full card numbers or bank PINs are never stored.

D Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we keep records of:

• Play history and bet details
• Win and loss information
• Bonus and promotion usage records
• Login times and session information

E Technical and Device Information

Information collected automatically to improve the security and performance of our services:

• IP address and device identifier information
• Browser type and operating system
• Cookie and session data
• Website access times and page visit patterns

t299 uses the information collected about you for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To safely complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Service Improvement: To personalise your gaming experience and add new features.
• Providing Support: When our 24/7 live chat support team assists you.
• Ensuring Security: To prevent fraud, money laundering, and other unlawful activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To inform you about important updates, security notices, and promotional offers (subject to your consent).
• Responsible Gaming: To identify problematic gaming patterns and provide necessary support.

t299 never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Game Software Providers: The minimum necessary information may be shared with software partners including Pragmatic Play, PG Soft, JILI, and Spribe to run games.
• Legal Obligations: Information may need to be disclosed in response to a legal order from a court or authority.
• Fraud Prevention: Information may be provided to the relevant authorities to assist in investigating fraudulent activity.
• Security Partners: With partners bound by confidentiality agreements for cybersecurity and technical support purposes.

All third parties are required to comply with the same privacy standards as us.

Cookies and similar technologies are used on the t299 website. Cookies are small text files stored on your device that help us improve the quality of our services.

The types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and running core functions — these cannot be disabled.
• Functional Cookies: To remember language preferences and personal settings.
• Analytical Cookies: To analyse website usage patterns and improve our services.
• Security Cookies: To detect and prevent fraud.

You can control or reject most cookies through your browser settings. However, disabling essential cookies may disrupt some functions of the site.

t299 uses industry-standard technology and practices to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Password Hashing: Passwords are never stored directly — they are protected using advanced cryptographic hashing methods.
• Firewall and Anti-DDoS: Our servers are covered by robust firewall and DDoS protection systems.
• Two-Factor Authentication: Additional verification steps are taken for suspicious login attempts.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorised staff can access your information and all access is logged and recorded.

t299 retains your personal information only for as long as it is necessary or legally required. We follow these guidelines:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and KYC information may be retained for a specified period in accordance with legal requirements.
• Gaming History: Game history records are retained for dispute resolution and regulatory compliance.
• Technical Logs: Retained for a limited period for cybersecurity purposes.

Once the retention period ends, information is securely deleted or anonymised.

Every t299 user retains the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction if there are errors in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information (where there is no legal obligation to retain it).
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise these rights, please contact our support team. We generally respond to requests within 30 working days.

All t299 services are for users aged 21 and above only. We strictly ensure that no information is collected from minors. Our measures include:

• A mandatory age verification step at the time of registration.
• Additional age verification through KYC documents in suspicious cases.
• Immediate account closure and deletion of information if identified as a minor.

If you become aware that a minor is using our platform, please notify us immediately.

t299 may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to the registered email address for important changes.
• Consent may be sought for major changes upon accessing the site.

We encourage you to visit this page regularly. Continued use of our services after a revised policy is published will be considered your agreement to the new policy.

Our platform is connected to payment gateways (bKash, Nagad, Rocket) and game software providers. These third-party services have their own privacy policies.

t299 is not responsible for the privacy practices of these third parties. We contractually require all partners to comply with our privacy standards, but we also advise you to review their own policies.